Appointments/Contact Us
To Schedule an Appointment
Appointments may be scheduled either by the patient or by the patient’s primary care physician, depending on the policies of your insurance plan.
To reach our offices please call the following:
- DMOS – West (West Des Moines, IA)
515-224-1414/800-245-6129 - DMOS – East (Des Moines, IA)
515-263-9696/800-688-3980 - DMOS – Carroll (Carroll, IA)
712-792-2093/877-284-1428
If you would like to request a particular physician, you may call the physician's secretary directly. A complete listing of physician’s secretaries and their direct phone numbers is listed below. Please call for appointment during the regular office hours 8 a.m. – 12:30 p.m. and 1:00 p.m. – 4:30 p.m. Monday through Friday. Patients wishing to see any one of our Spine Surgeons or Pain Management Physicians will require a physician referral.
If your insurance plan requires a physician referral or preauthorization, please make sure these requirements are met prior to scheduling an appointment.
To Confirm an Appointment
Please be prepared with the following:
- Nature of your injury
- Insurance information (please have your card available to reference)
- Home address and phone number
- Pen and paper to note instructions
If you are not able to attend an appointment please notify us as soon as possible.
Preparing for your Appointment
Please review “How to prepare for your visit to DMOS” prior to your first appointment.
Contacting Our Office
To reach your treating physician’s team, please contact your physician’s secretary during regular business hours (8 a.m. – 12:30 p.m., 1:00 p.m. – 4:30 p.m.). Your treating physician’s team will assist you with your questions and needs.
After hours our phones are answered by an answering service, which can contact “the physician on call” in the event of an emergency. The “physician on call” is not able to refill prescriptions or schedule appointments. There inquiries are to be made during our regular business hours.
Prescriptions and Refills
Prescriptions and refills are issued only during office hours. We are not able to fill prescriptions after hours since the “physician on call” does not have access to your records after hours. Please contact our office by noon the day before you need a refill to provide your physician adequate time to review your chart and contact your pharmacy.
Lodging Information
Click here to find lodging options near our locations.