Contact the Des Moines Orthopaedic Surgeons

DMOS West
6001 Westown Parkway
West Des Moines, IA 50266
Tel: 515-224-1414
Fax: 515-224-5140
Toll Free: 800-245-6129

Maps & Directions

DMOS East
1301 Penn Ave., Suite 213
Des Moines, Iowa 50316
Tel: 515-263-9696
Fax: 515-263-0233
Toll Free: 800-688-3980

Maps & Directions

DMOS Carroll
311 S Clark Street, Suite 285
Carroll, IA 51401
Tel: 712-792-2093, 
Fax: 712-792-2096
Toll Free: 877-284-1428

Maps & Directions

Hand, Elbow, Shoulder and Microvascular Surgery 

How to Prepare for Your Visit to DMOS

• If you have had previous x-rays or scans that might be pertinent to your evaluation and care, please bring them with you. This often will prevent duplication of x-rays. Scans or x-rays may be supplied to you on film or CD. Either is acceptable.

• It is important that you bring your current insurance card with you to each and every appointment. We require a current copy in your medical chart; therefore the Registration staff will photocopy it for our records.

• If you have a child that is insured by a parent or guardian not living in the home, please obtain the insurance card or a copy (front and back) of it in advance to bring with you. Any additional guardian information is also necessary.

• Please bring a list of all current medications you are currently taking, including over the counter medications, vitamins, etc.

• Coordinate your transportation in advance and plan adequate time to arrive to your appointment on time. Please reference the local construction updates to identify how that might impact your travel.

• If you are diabetic or have another health condition that requires frequent nourishment, please pack snacks to eat while you wait. There is not a cafeteria available at DMOS.

• Patients under 18 years of age cannot be seen without a parent or guardian present for the visit.

• Please be prepared to pay all co-payments at each visit. If you do not have insurance, please be prepared to make payment in full.

• If your care is being paid for by a third-party liability coverage, please bring all pertinent information with you (case number, address, phone number, contact person, etc) This includes MVA information.

• If you are not English speaking, please invite a bi-lingual speaking adult to attend the appointment with you to communicate and complete the necessary paperwork. DMOS does not have interpreters on staff. It is our recommendation that the person interpreting for you be at least 18 years of age or older.

• If your injury is a work related injury, pre-authorization is required before an appointment is scheduled. Please have your employer and/or their insurance company contact us to authorize the visit prior to scheduling. If you report the injury as workers compensation claim during your visit and it was not pre-authorized, you are responsible for the charges or the charges will be submitted to your health insurance company. To correct the responsible billing party, your employer will need to contact DMOS to make the changes.

• Come prepared with questions. Write your questions and concerns down in advance. We encourage you to document all responses to your questions. This will help facilitate communication and understanding.

• Because we realize the value of your time, our physicians try to stay on schedule for each appointment. However, due to the nature of orthopaedic problems, some delays may occur, as some patient present more complex problems requiring extended evaluations. Should that situation arise, we ask for your understanding. Always feel free to call ahead to see if the physician is currently on schedule, and you may at any time reschedule your appointment if delays occur. We will make every attempt to reschedule you at a convenient time.

• If you are unable to keep your scheduled appointment, please notify us so that we may use the time for other patients.

Fees, Insurance and Payments

As a service to you, Des Moines Orthopaedic Surgeons files all claims to insurance companies within the continental United States. To assure accurate processing of services, we ask for your assistance to provide accurate insurance information to us. Therefore, please present your insurance card at every visit.

Your medical insurance represents a contract between you and your insurance carrier. Depending on your individual benefits, services provided may or may not be covered by your insurance carrier. Ultimately, you are responsible for final payment or settlement on any outstanding balances. Patients are expected to pay past due amounts at the time of service.

The following are DMOS time of service policies:

Participating Carriers (insurance carriers that participate with DMOS)]

• Patients are expected to pay a co-payment or co-insurance unless that patient is covered by multiple insurance companies.
• Patients are expected to pay for all non-covered services.

Non-anticipating Carriers (insurance carriers that do not participate with DMOS)

• Patients are expected to pay 20% at the time of service.
• Patients with out-of-country addresses are expected to pay in full at the time of service. DMOS will provide you with necessary documentation needed to file a claim with your health insurance carrier.

No Insurance
Patients with no insurance are expected to pay in full at the time of service.

Medicare
Patients with Medicare coverage are accepted at DMOS. Patients are required to be prepared to provide their Medicare card at each visit.

Methods of Payment
For your convenience we accept cash, check, Discover, VISA and Master Card.

Workers Compensation
Workers Compensation is billed to your employer or their Workers Compensation insurance carrier. Please be advised that if your employer denies the claim, DMOS will file your claim with your private insurance carrier. If you do not have private insurance, you are responsible for the bill.

Third Party Liability
Because of the laws regarding liability, your claim may or may not be paid in a timely manner. DMOS will file with the liability carrier first. If because of legal problems they do not pay, we will then file with your private carrier. DMOS is unable to wait for a resolution of a legal problem to obtain payment. Supporting documents may be requested by our physicians and staff.

Disability Claim Forms
We attempt to submit your disability claim form as quickly as possible It is required that you complete your portion of the claim form before bringing it to DMOS. There may be a nominal charge for the physician to complete these forms.

Financial Information
Interest
Interest will be charged on all accounts on patient balances over 30 days old. We charge 1.5% per month on the unpaid balance. Your insurance company will not pay interest that is charged.

Billings
You will receive a monthly statement to inform you of the current status of your account. If you have any questions regarding your billing, please contact the business office at 515-224-5115.

To make a request for Medical Records/X-Rays/MRI's, etc.

DMOS - West	515-224-5305
DMOS - East	515-263-9696
DMOS - Carroll	712-792-2093

To print a copy of the Authorization to Release Records, Click Here