Prepare for Your Visit
To Prepare for Your Visit
On your arrival to DMOS please check in at the Registration Desk. If this is your first visit you will be asked to provide registration information, insurance information, insurance card and photo identification. If you have visited our clinic in the past the receptionist will confirm your information and make any updates or changes as needed.
Listed below are important things to be aware of that will help you prepare for your visit to our clinic:
- It is important to bring your current insurance card(s) and photo identification with you to each and every appointment.
- If you have a child insured by a parent or guardian not living in the home, please obtain the insurance card or a copy (front and back) of it in advance and bring it with you.
- If you have previous x-rays or diagnostic tests pertinent to the injury being evaluated, please bring those images and reports with you. This often will prevent duplication of x-rays. Scans or x-rays may be supplied to you on film or CD. Either is acceptable.
- Bring a list of all medications you are currently taking, including over the counter medications, vitamins, etc.
- Coordinate transportation in advance and plan adequate time to arrive at your appointment on time. Reference local construction updates to identify how your travel may be impacted.
- If you are diabetic or have another health condition that requires frequent nourishment, you are encouraged to bring a snack. There is no cafeteria available at DMOS.
- Patients under 18 years of age cannot be seen without a parent or guardian present for the visit.
- Please be prepared to pay all co-payments at each appointment. If you do not have insurance, please be prepared to make payment in full. You are welcome to speak with our billing department directly to inquire about fees, payment plans, etc.
- If your care is being paid for by third-party liability coverage it is critical that you bring all pertinent information with you (claim number, payer number, address, phone number, contact person, etc.). Please see Health Insurance Fees and Payments for our policy about Third Party Liability.
- If you are not English speaking, please invite a bilingual speaking adult (over 18 years of age) to attend the appointment with you. DMOS does not have interpreters on staff.
- If your injury is work related, pre-authorization is required before an appointment is scheduled. If you report the injury as a workers compensation claim during your visit and your appointment was not preauthorized, you are responsible for the fees.
- Come prepared with questions. Write your questions and concerns down in advance. Feel free to take notes during your visit to help you remember everything you learned.
- Please know the appointment time provided to you is not necessarily a confirmation when you will see the physician. The appointment time is the time we have asked that you be available so we can complete the following in order to prepare for your exam with the physician: registration; any necessary x-rays to be taken; history reviewed; casts, braces, sutures, etc evaluated and/or removed.
- We realize the value of your time; our physicians try to stay on schedule for each appointment. However, due to the nature of orthopaedic problems, some delays may occur, as some patients present more complex or urgent problems requiring extended evaluation. We thank you for your understanding if this should occur. Feel free to call ahead to see if the physician is currently on schedule.
- If you are unable to keep your scheduled appointment, please notify us so that we may use the time for other patients.