DMOS West

DMOS West

6001 Westown Parkway
West Des Moines, IA 50266

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DMOS East

DMOS East

1301 Penn Ave., Suite 213
Des Moines, IA 50316

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DMOS Carroll

DMOS Carroll

311 Clark Street, Suite 285
Carroll, IA 51401

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DMOS Urgent Care

Urgent Injury

6001 Westown Parkway
2nd Floor
West Des Moines, IA 50266

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Prepare for Your Visit

When you arrive for your appointment at DMOS, please check in at the Registration Desk. If this is your first visit, you will be asked to provide registration information, insurance information, an insurance card and a photo identification. If you have visited our clinic in the past, the receptionist will confirm your information and make any updates or changes as needed.

Below is a list of important things to be aware of before your DMOS appointment:

  • It is important to bring your current insurance card(s) and photo identification with you to every appointment.
  • If you have a child insured by a parent or guardian not living in the home, please obtain the insurance card or a copy (front and back) in advance and bring it with you.
  • If you have previous x-rays or diagnostic tests pertinent to the injury being evaluated, please bring those images and reports with you. This often will prevent duplication of x-rays. Scans or x-rays may be supplied to you on film or CD. Either is acceptable.
  • Bring a list of all medications you are currently taking, including over- the- counter medications, vitamins, etc.
  • If you are diabetic or have another health condition that requires frequent nourishment, you are encouraged to bring a snack. There is no cafeteria available at DMOS.
  • Patients under 18 years of age cannot be seen without a parent or guardian present for the visit.
  • Please be prepared to pay all co-payments at each appointment. If you do not have insurance, please be prepared to make payment in full. You are welcome to speak with our billing department directly to inquire about fees, payment plans, etc.
  • If your care is being paid for by third-party liability coverage it is critical that you bring all pertinent information with you (claim number, payer number, address, phone number, contact person, etc.). Please see Health Insurance Fees and Payments for our policy about Third Party Liability.
  • If you are not English speaking, please feel free to invite a bilingual speaking adult (over 18 years of age) to attend the appointment with you.
  • If your injury is related to a work-comp claim, pre-authorization is required before an appointment is scheduled. If you report the injury as a workers compensation claim during your visit and your appointment was not preauthorized, you are responsible for the fees.
  • Come prepared with questions. Write your questions and concerns down in advance. Feel free to take notes during your visit to help you remember everything you learned.
  • If you are unable to keep your scheduled appointment, please notify us so that we may use the time for other patients.
  • Please know the appointment time provided to you is not necessarily a confirmation of when you will see the doctor. The appointment time is the time we have asked that you be available so we can complete the following in order to prepare for your exam with the doctor: registration; any necessary x-rays to be taken; history reviewed; casts, braces, sutures, etc. evaluated and/or removed.
  • DMOS understands that your time is valuable, and our doctors try to stay on schedule for each appointment. However, our doctors want to ensure they are able to provide adequate discussion and consultation at every patients' appointment, which can sometimes affect our schedule. We thank you for understanding that our patients' need to excellence in orthopaedic care comes first.
  • If you are traveling from outside Des Moines and need to book a hotel stay before your appointment, or while a family member is having an operation, please call one of our Heart of America hotel partners listed here, for rates and availability. Please remember this is an expense that DMOS is not responsible for.